Refund Policy

💳 Refunds & Processing

• Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Timeline: Approved refunds are processed within 7 business days and credited back to your original payment method in USD.
• Delayed Refunds: Please note that bank processing times vary. If you have not received your refund after 15 business days, please contact us.

✨ The Cozy Kawaii Guarantee

We stand behind our service with a 100% guarantee. You are eligible for a full refund if:

• Your package is confirmed lost by the carrier.
• The item arrives damaged.
• There is no delivery update or movement within 30 days.

🇪🇺 Specific Rights for EU Customers

In accordance with EU consumer protection laws, customers residing in the European Union have the right to cancel or return their order within 14 days of delivery for any reason. Items must meet the standard return conditions (original/slightly used condition with tags and packaging).

📧 Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to us:

• Email: hello@cozykawaii.shop
• Support: Available Monday – Friday