Refund Policy

Refunds

Once your return is received and inspected, we’ll notify you by email about approval status.
If approved, your refund will be issued to your original payment method in USD within 7 business days.
Processing times may vary depending on your payment provider.

If you haven’t received your refund after 15 business days, please contact us at hello@cozykawaii.shop

EU Customers

EU customers have the right to cancel or return an order within 14 days of delivery.
Items must be in original or slightly used condition with tags, packaging, and proof of purchase.

Note: Refunds are always issued to the original payment method.
We strive to ensure your satisfaction and provide a smooth, worry-free shopping experience. 💖