We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@cozykawaii.shop.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@cozykawaii.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@cozykawaii.shop.

Refund Policy

At Cozy Kawaii, your satisfaction is our priority. Please read our refund and return policy carefully before making a purchase.

Return Window

We accept return requests within 30 days of the delivery date. Items must be in their original or lightly used condition, with original tags and packaging intact.

Eligibility for Returns

To be eligible for a return or refund, your item must meet one of the following conditions:

• The item arrived damaged or defective.
• You received the wrong item.
• Your package is confirmed lost by the carrier.
• There has been no delivery update or tracking movement within 30 days of shipment.

Non-Returnable Items

The following items are not eligible for return:

• Items that have been used, washed, or altered beyond their original condition.
• Items returned without original packaging or tags.
• Sale or final-sale items (unless damaged or defective).

How to Initiate a Return

To start a return, please contact us at hello@cozykawaii.shop with your order number and a description of the issue. We will respond within 1–2 business days with instructions.

Do not send items back without prior authorization — unauthorized returns may not be processed.

Return Shipping

If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping cost. For all other approved returns, the customer is responsible for return shipping fees.

Refunds and Processing

• Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Timeline: Approved refunds are processed within 7 business days and credited back to your original payment method in USD.
• Delayed Refunds: Bank processing times may vary. If you have not received your refund after 15 business days, please contact us.

Exchanges

We do not offer direct exchanges at this time. If you need a different item, please initiate a return for the original item and place a new order.

The Cozy Kawaii Guarantee

We stand behind every order with a 100% satisfaction guarantee. You are eligible for a full refund if:

• Your package is confirmed lost by the carrier.
• The item arrives damaged or defective.
• There is no delivery update or movement within 30 days of shipment.

EU Customers

In accordance with EU consumer protection laws, customers residing in the European Union have the right to cancel or return their order within 14 days of delivery for any reason, without providing a justification. Items must be in original or lightly used condition with tags and packaging.

Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to our support team:

• Email: hello@cozykawaii.shop
• Support Hours: Monday – Friday