Cozy Kawaii Shop is operated by Cozy Kawaii LLC, a registered U.S. company specializing in cute and playful lifestyle products.
Frequently Asked Questions
FAQ – Cozy Kawaii Shop
About Us
Privacy Policy
Return & Refund Policy
Payment Methods
Shipping & Fulfillment
1. Who is behind Cozy Kawaii Shop?
2. Where is your business registered?
We are legally registered in the U.S. under Cozy Kawaii LLC.
Physical address: 30 N Gould St # 52784, Sheridan WY 82801, United States
Trade number: 2025-001711962
3. How can I contact you?
You can email us at email: hello@cozykawaii.shop or use our Contact Page
4. Do you design your own products?
We collaborate with designers and trusted partners to create unique, kawaii-inspired printed and embroidered items.
5. Where are your products shipped from?
Most orders are processed and shipped from our U.S. fulfillment centers.
1. Do you share my personal information?
No. Your information is used only for order processing and customer support.
2. Is my payment information secure?
Yes. Payments are processed securely through trusted providers. We do not store your card details.
3. What personal data do you collect?
We collect only necessary details such as name, email, shipping address, and payment information.
4. Do you use cookies?
Yes. Cookies help improve your browsing experience and personalize our shop.
5. Can I request my data be deleted?
Yes. Please email us if you want to access, update, or delete your data.
6. Do you sell data to third parties?
No. We never sell or trade customer data.
7. How can I learn more about your privacy practices?
Please read our full Privacy Policy or contact us directly.
1. What is your return window?
You can request a return within 30 days of receiving your item.
2. What items are eligible for return?
Items must be unworn, unused, and in original condition with tags and proof of purchase.
3. How do I start a return?
Email us at hello@cozykawaii.shop
or use our Contact Page with your order details.
4. Do I need approval before sending a return?
Yes. Returns without approval cannot be accepted.
5. What if I receive a damaged or wrong item?
Contact us immediately with photos or videos. We’ll resolve it quickly.
6. Are there items that cannot be returned?
Yes. Personalized products, personal care items, hazardous materials, sale items, and gift cards are non-returnable.
7. Do you provide return labels?
Yes. Approved returns include a prepaid return label.
8. Do you charge restocking fees?
No. We do not charge restocking fees.
9. How long does it take to process refunds?
Refunds are processed within 10 - 14 business days after approval.
10. What if I haven’t received my refund after 15 days?
Please contact us so we can check with your payment provider.
1. What payment methods do you accept?
We accept major credit/debit cards, Shop Pay, Apple Pay, Google Pay, Paypal...
2. Is payment safe on your website?
Yes. All payments are encrypted and processed securely.
3. Can I pay with multiple methods?
No. Each order must be paid using a single payment method.
1. Where do you ship from?
Most orders are shipped from our U.S. warehouses.
2. Do you ship internationally?
No, we currently ship to the U.S.
3. How long does order processing take?
Processing usually takes 2–5 business days.
4. What is the delivery time?
U.S.: 4–8 business days
5. How can I track my order?
A tracking number will be sent by email once your order ships.
6. What if my order is delayed?
Please check the tracking link or contact us for assistance.
7. What if my package is lost?
If your package does not arrive within the estimated time, contact us. We’ll investigate and resolve the issue.
About Us
1. Who is behind Cozy Kawaii Shop?
Cozy Kawaii Shop is operated by Cozy Kawaii LLC, a registered U.S. company specializing in cute and playful lifestyle products.
2. Where is your business registered?
We are legally registered in the U.S. under Cozy Kawaii LLC.
Physical address: 30 N Gould St # 52784, Sheridan WY 82801, United States
Trade number: 2025-001711962
3. How can I contact you?
You can email us at email: hello@cozykawaii.shop or use our Contact Page
4. Do you design your own products?
We collaborate with designers and trusted partners to create unique, kawaii-inspired printed and embroidered items.
5. Where are your products shipped from?
Most orders are processed and shipped from our U.S. fulfillment centers.
Privacy Policy
1. Do you share my personal information?
No. Your information is used only for order processing and customer support.
2. Is my payment information secure?
Yes. Payments are processed securely through trusted providers. We do not store your card details.
3. What personal data do you collect?
We collect only necessary details such as name, email, shipping address, and payment information.
4. Do you use cookies?
Yes. Cookies help improve your browsing experience and personalize our shop.
5. Can I request my data be deleted?
Yes. Please email us if you want to access, update, or delete your data.
6. Do you sell data to third parties?
No. We never sell or trade customer data.
7. How can I learn more about your privacy practices?
Please read our full Privacy Policy or contact us directly.
Return & Refund Policy
1. What is your return window?
You can request a return within 30 days of receiving your item.
2. What items are eligible for return?
Items must be unworn, unused, and in original condition with tags and proof of purchase.
3. How do I start a return?
Email us at hello@cozykawaii.shop
or use our Contact Page with your order details.
4. Do I need approval before sending a return?
Yes. Returns without approval cannot be accepted.
5. What if I receive a damaged or wrong item?
Contact us immediately with photos or videos. We’ll resolve it quickly.
6. Are there items that cannot be returned?
Yes. Personalized products, personal care items, hazardous materials, sale items, and gift cards are non-returnable.
7. Do you provide return labels?
Yes. Approved returns include a prepaid return label.
8. Do you charge restocking fees?
No. We do not charge restocking fees.
9. How long does it take to process refunds?
Refunds are processed within 10 - 14 business days after approval.
10. What if I haven’t received my refund after 15 days?
Please contact us so we can check with your payment provider.
Payment Methods
1. What payment methods do you accept?
We accept major credit/debit cards, Shop Pay, Apple Pay, Google Pay, Paypal...
2. Is payment safe on your website?
Yes. All payments are encrypted and processed securely.
3. Can I pay with multiple methods?
No. Each order must be paid using a single payment method.
Shipping & Fulfillment
1. Where do you ship from?
Most orders are shipped from our U.S. warehouses.
2. Do you ship internationally?
No, we currently ship to the U.S.
3. How long does order processing take?
Processing usually takes 2–5 business days.
4. What is the delivery time?
U.S.: 4–8 business days
5. How can I track my order?
A tracking number will be sent by email once your order ships.
6. What if my order is delayed?
Please check the tracking link or contact us for assistance.
7. What if my package is lost?
If your package does not arrive within the estimated time, contact us. We’ll investigate and resolve the issue.