Return Policy

Return & Refund Policy

At Cozy Kawaii, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help!

Returns

We accept returns for both defective and non-defective products within 30 days of delivery.
Products must be new or slightly used, and returned by mail.

Eligibility Requirements:

• Item must be in its original condition (new or slightly used).
• Original packaging and tags (if available) should be included.
• Proof of purchase (order number or receipt) is required.

Items Not Eligible for Return

• Personalized or custom-made products
• Personal care or hygiene items
• Hazardous or flammable materials
• Gift cards

To request a return, please contact us at hello@cozykawaii.shop or through our Contact Page with your order details.
Once your return is approved, we’ll send you return instructions.

Return Shipping:
The return label and shipping cost are the customer’s responsibility.
First return on each order is free.

Restocking Fee:
No restocking fee will be charged.

Exchanges

We accept exchanges.
If you’d like to exchange your item for a different size, color, or product, please contact us first to confirm availability.
Once your original item is returned and approved, you can place a new order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please email us immediately with clear photos or videos.
We’ll arrange a replacement or full refund at no cost to you.

Refunds

Once your return is received and inspected, we’ll notify you by email about approval status.
If approved, your refund will be issued to your original payment method in USD within 7 business days.
Processing times may vary depending on your payment provider.

If you haven’t received your refund after 15 business days, please contact us at hello@cozykawaii.shop

EU Customers

EU customers have the right to cancel or return an order within 14 days of delivery.
Items must be in original or slightly used condition with tags, packaging, and proof of purchase.

Note: Refunds are always issued to the original payment method.
We strive to ensure your satisfaction and provide a smooth, worry-free shopping experience. 💖