Return Policy

Return Policy

At Cozy Kawaii, your satisfaction is our top priority. We want you to love every item you purchase. If you are not completely satisfied with your order, we are here to assist you with a hassle-free return or refund process.

🕒 30-Day Return Window

We accept returns for both defective and non-defective products within 30 days of the delivery date. To be eligible for a return, please ensure:

  • The item is in its original condition (new or slightly used).
  • The item includes all original packaging and tags (if applicable).
  • You provide a proof of purchase (order number or receipt).

Items Ineligible for Return:

For safety and hygiene reasons, the following items cannot be returned:

  • Personalized or custom-made products.
  • Personal care or hygiene items.
  • Hazardous or flammable materials.
  • Gift cards.

🔄 How to Start a Return

  1. Contact Us: Email our support team at hello@cozykawaii.shop with your order details and the reason for the return.
  2. Approval: Once your request is reviewed, we will send you detailed return instructions.
  3. Shipping: * First Return Guarantee: To ensure a worry-free experience, the first return on every order is FREE. We will provide a pre-paid shipping label for your first return.
  4. For any subsequent returns from the same order, shipping costs and labels will be the responsibility of the customer.
  5. Restocking Fees: We do not charge any restocking fees.

🛠 Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, please notify us immediately.

  • Action: Email us with clear photos or videos of the issue.
  • Resolution: we will arrange a replacement or a full refund at no additional cost to you.

✨ The Cozy Kawaii Guarantee

We stand behind our service with a 100% guarantee. You are eligible for a full refund if:

  • Your package is confirmed lost by the carrier.
  • The item arrives damaged.
  • There is no delivery update or movement within 30 days.

🇪🇺 Specific Rights for EU Customers

In accordance with EU consumer protection laws, customers residing in the European Union have the right to cancel or return their order within 14 days of delivery for any reason. Items must meet the standard return conditions (original/slightly used condition with tags and packaging).

📧 Contact Us

For any questions regarding returns, exchanges, or refunds, please reach out to us:

  • Email: hello@cozykawaii.shop
  • Support: Available Monday – Friday